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BLUETTI is obligated to provide the return service to all customers. The return service is currently available to the country of purchase.
If the item is purchased from the BLUETTI official store, the authority to request return or refund is permitted.
If the item is purchased from distributors of BLUETTI, may follow the distributor policies. Please contact your distributor for further information.
Return and refund policies may vary according to local laws and regulations.
Customers can request a full refund within 48 hours after placing an order by email or phone with the BLUETTI official store. However, if the product has already been shipped, a ₦11520 intercept fee will be charged.
Please note that a transaction fee may be charged based on the payment channels after the product has been shipped.
Once the item is received at BLUETTI warehouse and the validity is confirmed, the shipping cost for return will be deducted from the refund.
2. Self-paid Return
Please contact BLUETTI Customer Service to get return details.
NOTE: For products that have been used, we reserve the rights to refuse the return.
Note: Please contact us if the refund is not received within 14 business days.
* Bluetti may reserve the right for the modify and final explanation.
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